Returns & Exchanges

Last Updated: [Insert Date, e.g., 10/01/2026]

I want you to be completely satisfied with your purchase from The Foundry Co.​ This policy outlines my return and refund guidelines.

1. Return Eligibility

You may request a return if:

• The item is unused, in its original packaging, with tags intact.

• You contact me within 30 days​ of delivery.

• The product is defective, damaged during shipping, or incorrect (wrong item shipped).

Non-Returnable Items:

• Digital downloads or software licenses

• Custom-made or personalized items

• Items damaged by misuse or improper handling

2. Refund Process

1. Request: Email me at support@thefoundryco.shopwith:

   • Your order number

   • Reason for return

   • Photos (if applicable)

2. Approval: I’ll respond within 2 business days with return instructions.

3. Refund: Once I receive and inspect the item:

   • Approved refunds are issued to your original payment method.

   • Processing takes 3–7 business days​ (depending on your bank).

3. Non-Refundable Situations

I cannot issue refunds for:

• Items returned after 30 days

• Damage caused by accidents, misuse, or modifications

• Final sale/clearance items (marked as such)

• Original shipping fees (unless I shipped the wrong item)

4. Return Shipping

• You’re responsible for return shipping costs unless the return is due to my error​ (e.g., wrong item shipped).

• I recommend using a trackable shipping method.

5. Contact Me

For refund requests or questions:

📧 Email: support@thefoundryco.shop

📞 Phone: +1 (260) 544-9299

📍 Address: 1500 W Main St Apt 210, Chanute, KS 66720

Note: I reserve the right to refuse returns that don’t meet these conditions.